Get in touch with any of our six Umbrella Authorities or the National Secretariat.
For service inquiries, partnerships, or complaints, reach us through the contacts below
UWS Head Office
Ministry of Water and Environment
Plot 3–7, Kabalega Crescent, Luzira, Kampala, Uganda
Call Toll-Free Line: 0800 211 305
Email: Info@uws.go.ug
Office Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed
Have a complaint, suggestion, or compliment? Tell us directly
Coverage:
Busoga, Elgon, and Sebei subregions
Office Location:
Plot 44, Works Road, Mbale City
P.O. Box 2382, Mbale, Uganda
Toll free: 0800211305
www.uws.go.ug/euws
Coverage:
Mukono, Wakiso, Mpigi, Buikwe, and Luweero districts
Office Location:
Wakiso District
P.O. Box 80, Wakiso, Uganda
Toll Free: 0800202210
www.uws.go.ug/cuws
Coverage:
Northern Uganda – Acholi, Lango, and West Nile subregions
Office Location:
Plot 14/16 Maruzi Road, Lira City
P.O. Box 381, Lira, Uganda
Toll Free: 0800 200 045
www.uws.go.ug/nuws
Coverage:
Kabale, Kisoro, Rukungiri, Ntungamo, Bushenyi, Mbarara, and surrounding districts
Office Location:
Kabale Municipality
P.O. Box 752, Kabale, Uganda
Toll free: 0800202941
www.uws.go.ug/swuws
Coverage:
Kyenjojo, Hoima, Kikuube, Kagadi, Mubende, Kitagwenda, Kassanda, Ntoroko, Bundibugyo, Kasese, Kakumiro, Kamwenge, Bunyangabu, Kabarole, Kyegegwa and Kibaale
Office Location:
Kyenjojo Town Council
P.O. Box 1058, Kyenjojo, Uganda
Toll Free: 0800256200
www.uws.go.ug/mwuws
Coverage:
Moroto, Kaabong, Napak, Kotido, Nakapiripirit, Amudat, Abim, and Nabilatuk districts
Office Location:
Moroto Municipality
P.O. Box 289, Moroto, Uganda
Tel: 0200907749
www.uws.go.ug/kuws
UWS (Umbrella of Water and Sanitation) represents a model used by the Ministry of Water and Environment (MWE) in Uganda to manage water and sanitation services.
Ministry of Water and Environment
Plot 3-7, Kabalega Crescent, Luzira
P.O. Box 20026, Kampala, Uganda
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